The Google Adsense Survey

This is the first worthwhile communication I’ve received out of them other than that monthly check that come like clockwork. The questions were pretty much routine, and I made some comments about how I’d like to see some more detailed reporting on the ads shown on my sites. The other thing I commented to them is my age-old complaint about not being able to have human contact with Google. It feels very sterile and impersonal doing business with them. I’ve only ever contacted them on a handful of occasions, two-three, maybe four times. The replies are so impersonal, as if a bot generated them. Obviously form letters. Never any followup, on anything (excepting this survey). My business is certainly small potatoes to them, but it is five-figures per year to me from Adsense. There was one question that somewhat indicated to me the direction they may be going in with making their customers (me) feel good about doing business with them; one of the questions asked how I’d feel about paying to be able to speak to Adsense customer service on the phone. ‘Your call is important to us, please hold for the next available Adsense representative, and type in your credit card number so we can charge you for it as well.’ Yea, thanks for making me feel like a valued customer Google.