Netsuite Accounting Module un-Reconciles

I’ve been helping a small company with their accounting and finance. They use Netsuite for CRM and accounting. While working with their bookkeeper to reconcile and close for the month of August we noticed that numerous entries that we had reconciled months ago are now showing up as un-reconciled! To imagine that a system that is costing thousands of dollars a year can’t accomplish the most basic tasks in accounting, keeping things reconciled, is mind-boggling.